Help & FAQ

Our orders are shipped via Australia Post. Please refer to Australia Post’s delivery schedule for comprehensive information. We aim to process all orders for dispatch within 2 to 4 business days of placement of your order (excluding weekends and public holidays).

Your shipping method is selected at checkout. Please see below for our current domestic shipping rates and options.

Parcel Post (2-6 business days from dispatch): $9.95 AUD

Express Post (1-4 business days from dispatch): $12.95 AUD

Notification of shipment will be sent via email once your parcel has been prepared at our dispatch facility. You will be able to follow the progress of your parcel using the tracking information in this email through Australia Post’s tracking portal: https://auspost.com.au/mypost/track/#/search

Some delays may be experienced in receiving your parcel due to current freight capacity issues. We will always strive to get your parcel to you at the earliest possible date, but we ask that you remain patient during this time. We recommend allowing extra time or consider delivery via Express Post.

We offer limited international shipping via our online store at this time. International shipping costs are calculated at checkout. If you have a special request however, please contact us via email at museumstore@museum.vic.gov.au for assistance.

We will always package items carefully to avoid damage or breakages. If you receive a product that is broken in transit or damaged, please contact us via email at museumstore@museum.vic.gov.au within 3 business days of receiving your package.

Museums Victoria cannot be held responsible for any issues arising from incorrect delivery information, returns or failure to collect from Australia Post.
You can now pick up your online order from the Melbourne Museum Store by selecting Pick Up at checkout.

We aim to process all orders for pickup within two business days of placement (excluding public holidays). To collect your order on a Saturday or Sunday, orders must be placed by 11.59pm the Thursday prior.

You will receive an email notification with further instructions when your order is ready for collection. Please bring your confirmation email when you come to collect your order. The Museums Victoria Store is open 10am - 5pm Mon to Sun.

If your order is not picked up after one month, a refund will be issued.
If you have entered the wrong shipping address, please contact us with an updated address as soon as possible. If your order has not been fulfilled yet, we will be able to edit your address. If your order has already been sent and you have a tracking number, you can redirect the parcel to your correct address through Australia Post.
Museums Victoria cannot be held responsible for any issues arising from incorrect delivery information, returns or failure to collect from Australia Post.

We offer international shipping to the countries listed at checkout. If you have a particular product request or your country is not listed, please contact us with your country and the product you are interested in for assistance.
Please note: Not all products are available for international sale.
Orders are packed and sent within 2-4 business days after being placed. Once your order is fulfilled, you will receive a confirmation email with your tracking number. If you are unable to locate any emails with a tracking number after a week, please contact us for assistance.
If your order has been marked ‘Returned to sender’, please contact us for assistance.

Museums Victoria cannot be held responsible for any issues arising from incorrect delivery information, returns or failure to collect from Australia Post.

We're extending our returns

We are more than happy to offer a refund on all full priced items should you not be completely satisfied with your purchase. Please return the item to us in its original condition within 30 days of the original purchase date. Requests made outside of this time frame can not be honoured except for in exceptional circumstances.

It is the customer's responsibility to return the product to the Museums Victoria Store via registered post or in person. If you wish to return your order via post, please contact us via email at museumstore@museum.vic.gov.au with your order number for further instructions.

Refunds will be actioned once the product has reached our dispatch facility. Please allow three business days to process refunds.

If you receive a product that is damaged, missing, or incorrect, please contact us via email at museumstore@museum.vic.gov.au within 3 business days of receiving your package. Please include your order number and photos of any affected products.
If you wish to make any alterations to your order, please contact us as soon as possible. Order changes cannot be guaranteed, but we will do our best to accommodate your request. Once an order is fulfilled, we are unable to make any changes.

If you receive a product that is damaged, missing, or incorrect, please email us with your order number and photos of the product for further assistance.
You can return your online order instore or in person. Please contact us with your order number and details of the item(s) you wish to return for further instructions.
It is the customer's responsibility to return product to the Museums Victoria Store via registered post or in person. Please allow three business days to process refunds.

Please check the terms and conditions of the sale to ensure your order is eligible for discount. T&Cs for sales can be found on the promotional website banner. If you are using a discount code, ensure that it is spelled correctly and that it is applicable to your order. If your discount is still not working, please take a screenshot and send it to us for further assistance.
You sure can! Museums Victoria members are entitled to a 10% discount on full price items, excluding gift cards, memberships, and limited edition prints. Museums Victoria members are provided with a unique discount code to redeem online. This discount code can be found in your welcome email, sent after you activated your membership.
If you no longer have this code, please contact Museum Members at members@museum.vic.gov.au with your membership details to obtain a replacement.
To learn more about becoming a Museums Victoria member ,visit the Museums Victoria website here.
If you are unsure of the remaining balance on your online gift card, please contact us with the last 4 digits of your code for assistance. Online gift cards have no expiry.

Online gift cards are able to be spent in store.
Online gift card details are sent via email shortly after purchase. If you cannot locate your voucher, check your spam folder or junk email before contacting us with your order number and details.
Museums Victoria Store accepts all major Australian credit cards. All prices are in AUD and are inclusive of GST. We also accept payments via Paypal.

Gift memberships purchased from Museums Victoria Store Online are shipped to your physical address. When your order is fulfilled, you will receive an email with tracking details. If you have any concerns about the delivery timeframe of your order, please contact us for assistance.
A gift membership is activated once the recipient activates the membership, not from the date that the gift is purchased.

Once a gift membership is purchased the recipient has one year from the purchase date to activate the membership. Once activated, the membership is valid for one year.
Museums Victoria Store Online sells physical gift membership vouchers that are sent via postal mail to your chosen address.

If you want to give your recipient a digital gift membership voucher via email instead, please visit the Museum Victoria Gift Membership page.

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Kids Gifts Under $30

Help & FAQ

Shipping & Delivery

Returns & Refunds

Payments & Discounts

Gift Memberships

Contact Us

Cart0 items

Kids Gifts Under $30

Help & FAQ

Shipping & Delivery

Returns & Refunds

Payments & Discounts

Gift Memberships

Contact Us

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