Our orders are shipped via Australia Post. Please refer to Australia Post’s delivery schedule for comprehensive information. We aim to process all orders for dispatch within 2 to 4 business days of placement of your order (excluding weekends and public holidays).

Your shipping method is selected at checkout. Please see below for our current domestic shipping rates and options.

Parcel Post (2-6 business days from dispatch): $9.95 AUD

Express Post (1-4 business days from dispatch): $12.95 AUD

Notification of shipment will be sent via email once your parcel has been prepared at our dispatch facility. You will be able to follow the progress of your parcel using the tracking information in this email through Australia Post’s tracking portal: https://auspost.com.au/mypost/track/#/search

Some delays may be experienced in receiving your parcel due to current freight capacity issues. We will always strive to get your parcel to you at the earliest possible date, but we ask that you remain patient during this time. We recommend allowing extra time or consider delivery via Express Post.

We offer limited international shipping via our online store at this time. International shipping costs are calculated at checkout. If you have a special request however, please contact us via email at museumstore@museum.vic.gov.au for assistance.

We will always package items carefully to avoid damage or breakages. If you receive a product that is broken in transit or damaged, please contact us via email at museumstore@museum.vic.gov.au within 3 business days of receiving your package.

If your item is marked 'Returned to Sender' you will have 5 working days to contact us at museumstore@museum.vic.gov.au and let us know that you would like the item to be resent. If we are not contacted a refund will be processed. 

Museums Victoria cannot be held responsible for any issues arising from incorrect delivery information, returns or failure to collect from Australia Post.

We are more than happy to offer a refund on all full priced items should you not be completely satisfied with your purchase. Please return the item to us in its original condition within 30 days of the original purchase date. Requests made outside of this time frame can not be honoured except for in exceptional circumstances. 

It is the customer's responsibility to return the product to the Museums Victoria Store via registered post or in person at the Melbourne Museum Gift Shop or the Scienceworks Gift Shop. If you wish to return your order via post, please contact us via email at museumstore@museum.vic.gov.au with your order number for further instructions.

Refunds will be actioned once the product has reached our dispatch facility. Please allow three business days to process refunds and up to 10 days for the refund to return to your account. 

If you receive a product that is damaged, missing, or incorrect, please contact us via email at museumstore@museum.vic.gov.au within 3 business days of receiving your package. Please include your order number and photos of any affected products.

If your item is marked 'Returned to Sender' you will have 5 working days to contact us at museumstore@museum.vic.gov.au and let us know that you would like the item to be resent. If we are not contacted a refund will be processed.