Christmas delivery cut-off dates
Standard Shipping: Tuesday, the 16th of December
Express Post: Saturday, the 20th of December
Click and Collect - Melbourne Museum: 11:59 pm Monday the 22nd of December
Frequently asked questions:
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Once your parcel leaves us, delivery is handled by Australia Post. While they always work hard to deliver quickly, this is a peak period, and delays can sometimes occur. Delivery timeframes are outside our control once dispatched.
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As soon as your parcel is on the move, you’ll receive a tracking link so you can follow its journey right to your door. We recommend keeping an eye on your tracking updates for the most accurate delivery information.
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Orders placed after the cut-off dates may still arrive in time, however we can’t guarantee Christmas delivery due to high volume across the postal network.
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Please note that the Click & Collect cut-off is 11:59pm on 22 December. This deadline is strictly enforced due to the high volume of orders and in-store customers at this time of year. You’ll receive an email once your order is ready for collection from Melbourne Museum.
Shipping & Returns
Shipping & delivery
Our orders are shipped via Australia Post. Please refer to Australia Post’s delivery schedule for comprehensive information. We aim to process all orders for dispatch within 2 to 4 business days of placement of your order (excluding weekends and public holidays).
Your shipping method is selected at checkout. Please see below for our current domestic shipping rates and options.
Parcel Post (2-6 business days from dispatch): $9.95 AUD
Express Post (1-4 business days from dispatch): $15.95AUD
Notification of shipment will be sent via email once your parcel has been prepared at our dispatch facility. You will be able to follow the progress of your parcel using the tracking information in this email through Australia Post’s tracking portal: https://auspost.com.au/mypost/track/#/search
Some delays may be experienced in receiving your parcel due to current freight capacity issues. We will always strive to get your parcel to you at the earliest possible date, but we ask that you remain patient during this time. We recommend allowing extra time or consider delivery via Express Post.
We offer limited international shipping via our online store at this time. International shipping costs are calculated at checkout. If you have a special request however, please contact us via email at museumstore@museum.vic.gov.au for assistance.
We will always package items carefully to avoid damage or breakages. If you receive a product that is broken in transit or damaged, please contact us via email at museumstore@museum.vic.gov.au within 3 business days of receiving your package.
Museums Victoria cannot be held responsible for any issues arising from incorrect delivery information, returns or failure to collect from Australia Post.
Returns & refunds
We are more than happy to offer a refund on all full priced items should you not be completely satisfied with your purchase. Please return the item to us in its original condition within 30 days of the original purchase date. Requests made outside of this time frame can not be honoured except for in exceptional circumstances.
It is the customer's responsibility to return the product to the Museums Victoria Store via registered post or in person. If you wish to return your order via post, please contact us via email at museumstore@museum.vic.gov.au with your order number for further instructions.
Refunds will be actioned once the product has reached our dispatch facility. Please allow three business days to process refunds.
If you receive a product that is damaged, missing, or incorrect, please contact us via email at museumstore@museum.vic.gov.au within 3 business days of receiving your package. Please include your order number and photos of any affected products.
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EGO® Star Wars: The Exhibition
The LEGO® Star Wars: The Exhibition retail store is an independent outlet and is not affiliated with Museums Victoria Store. Please call 1300 945 600 if you wish to contact the LEGO® Star Wars: The Exhibition retail store.
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Our orders are shipped via Australia Post. Please refer to Australia Post’s delivery schedule for comprehensive information. We aim to process all orders for dispatch within 2 to 4 business days of placement of your order (excluding weekends and public holidays).
Your shipping method is selected at checkout. Please see below for our current domestic shipping rates and options.
Parcel Post (2-6 business days from dispatch): $9.95 AUD
Express Post (1-4 business days from dispatch): $15.95AUD
Notification of shipment will be sent via email once your parcel has been prepared at our dispatch facility. You will be able to follow the progress of your parcel using the tracking information in this email through Australia Post’s tracking portal: https://auspost.com.au/mypost/track/#/search
Some delays may be experienced in receiving your parcel due to current freight capacity issues. We will always strive to get your parcel to you at the earliest possible date, but we ask that you remain patient during this time. We recommend allowing extra time or consider delivery via Express Post.
We offer limited international shipping via our online store at this time. International shipping costs are calculated at checkout. If you have a special request however, please contact us via email at museumstore@museum.vic.gov.au for assistance.
We will always package items carefully to avoid damage or breakages. If you receive a product that is broken in transit or damaged, please contact us via email at museumstore@museum.vic.gov.au within 3 business days of receiving your package.
If your item is marked 'Returned to Sender' you will have 5 working days to contact us at museumstore@museum.vic.gov.au and let us know that you would like the item to be resent. If we are not contacted a refund will be processed.
Museums Victoria cannot be held responsible for any issues arising from incorrect delivery information, returns or failure to collect from Australia Post.
-
We are more than happy to offer a refund on all full priced items should you not be completely satisfied with your purchase. Please return the item to us in its original condition within 30 days of the original purchase date. Requests made outside of this time frame can not be honoured except for in exceptional circumstances.
It is the customer's responsibility to return the product to the Museums Victoria Store via registered post or in person at the Melbourne Museum Gift Shop or the Scienceworks Gift Shop. If you wish to return your order via post, please contact us via email at museumstore@museum.vic.gov.au with your order number for further instructions.
Refunds will be actioned once the product has reached our dispatch facility. Please allow three business days to process refunds and up to 10 days for the refund to return to your account.
If you receive a product that is damaged, missing, or incorrect, please contact us via email at museumstore@museum.vic.gov.au within 3 business days of receiving your package. Please include your order number and photos of any affected products.
If your item is marked 'Returned to Sender' you will have 5 working days to contact us at museumstore@museum.vic.gov.au and let us know that you would like the item to be resent. If we are not contacted a refund will be processed.