Payments, shipping and returns

Customer Service

We pride ourselves in offering exceptional service. Our customer service team are available between 10am-5pm, Monday to Friday.

Please contact us on (03) 8341 7620 or via email museumsvictoriastore@museum.vic.gov.au with any questions. .

Payments

Museums Victoria Store uses Paypal as our payment gateway and we accept all major Australian credit cards. All prices are in AUD and are inclusive of GST.

Member Discount

Museums Victoria members are entitled to a 10% discount on their purchases.

Museums Victoria members have been provided with a unique discount code to redeem their discount. 

If you no longer have this code please email the Melbourne Museum Store at museumsvictoriastore@museum.vic.gov.au with your membership details to obtain a replacement code. 

Shipping

All our orders are shipped via Australia Post. Please refer to Australia Post’s delivery schedule for comprehensive information. All orders will be processed within 2 business days (excluding weekends and public holidays).

We strive always to package items carefully to avoid damage or breakages. If you receive a product that is broken in transit or damaged, please contact us via email at museumsvictoriastore@museum.vic.gov.au within 3 business days of receiving your package.

Museums Victoria can not be held responsible for any issues arising from incorrect delivery information, returns or failure to collect from Australia Post.

If you would like to purchase any item from the Gift Shop that is not currently available online please contact the Melbourne Museum Store on (03) 8341 7620 (available 10am-5pm daily). Keeping within Australia Post’s shipping guidelines we are able to process any item as a special dispatch. 

Returns and refunds

We are more than happy to offer a refund or exchange on all full priced items should you not be completely satisfied with your purchase. Please return the item to us in its original condition within 30 days of the original purchase date. Requests made outside of this time frame can not be honoured except for in exceptional circumstances. We do not offer refunds on any sale items.

It is the customer's responsibility to return the product to the Museums Victoria Store via registered post or in person. Please allow three business days to process refunds.