Due to current restrictions, some deliveries are taking longer than usual. Where possible, we recommend allowing extra time for delivery or opting for express shipping at checkout. Click here for more information.
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Payments, shipping and returns

Customer Service

We pride ourselves in offering exceptional service. Our customer service team are available between 10am-5pm, Monday to Friday.

Please contact us via email museumstore@museum.vic.gov.au with any questions.

Payments

Museums Victoria Store uses Paypal as our payment gateway and we accept all major Australian credit cards. All prices are in AUD and are inclusive of GST.

Member Discount

Museums Victoria members are entitled to a 10% discount on their purchases.

Museums Victoria members have been provided with a unique discount code to redeem their discount. 

If you no longer have this code please contact Museum Members at members@museum.vic.gov.au with your membership details to obtain a replacement code. 

Shipping

All our orders are shipped via Australia Post. Please refer to Australia Post’s delivery schedule for comprehensive information. We aim to process all orders for dispatch within 3 to 5 business days of placement of your order (excluding weekends and public holidays).


Notification of shipment will be sent via email once your parcel has been prepared at our dispatch facility. You will be able to follow the progress of your parcel using the tracking information in this email through Australia Post’s tracking portal: https://auspost.com.au/mypost/track/#/search


Some delays may be experienced in receiving your parcel due to current freight capacity issues. We will always strive to get your parcel to you at the earliest possible date, but ask that you remain patient during this time. We recommend allowing extra time or consider delivery via Express Post.

We will always package items carefully to avoid damage or breakages. If you receive a product that is broken in transit or damaged, please contact us via email at museumstore@museum.vic.gov.au within 3 business days of receiving your package.

Museums Victoria cannot be held responsible for any issues arising from incorrect delivery information, returns or failure to collect from Australia Post.

Returns and refunds

We are more than happy to offer a refund or exchange on all full priced items should you not be completely satisfied with your purchase. Please return the item to us in its original condition within 30 days of the original purchase date. Requests made outside of this time frame can not be honoured except for in exceptional circumstances. We do not offer refunds on any sale items.

It is the customer's responsibility to return the product to the Museums Victoria Store via registered post or in person. Please allow three business days to process refunds.