Returns & Refunds
We're extending our returns
Orders placed up until 24 Dec 2023 can be returned up until 31 Jan 2024.
We are more than happy to offer a refund on all full priced items should you not be completely satisfied with your purchase. Please return the item to us in its original condition within 30 days of the original purchase date. Requests made outside of this time frame can not be honoured except for in exceptional circumstances.
It is the customer's responsibility to return the product to the Museums Victoria Store via registered post or in person. If you wish to return your order via post, please contact us via email at firstname.lastname@example.org with your order number for further instructions.
Refunds will be actioned once the product has reached our dispatch facility. Please allow three business days to process refunds.
If you receive a product that is damaged, missing, or incorrect, please contact us via email at email@example.com within 3 business days of receiving your package. Please include your order number and photos of any affected products.