We are more than happy to offer a refund on all full priced items should you not be completely satisfied with your purchase. Please return the item to us in its original condition within 30 days of the original purchase date. Requests made outside of this time frame can not be honoured except for in exceptional circumstances. 

It is the customer's responsibility to return the product to the Museums Victoria Store via registered post or in person at the Melbourne Museum Gift Shop or the Scienceworks Gift Shop. If you wish to return your order via post, please contact us via email at museumstore@museum.vic.gov.au with your order number for further instructions.

Refunds will be actioned once the product has reached our dispatch facility. Please allow three business days to process refunds and up to 10 days for the refund to return to your account. 

If you receive a product that is damaged, missing, or incorrect, please contact us via email at museumstore@museum.vic.gov.au within 3 business days of receiving your package. Please include your order number and photos of any affected products.

If your item is marked 'Returned to Sender' you will have 5 working days to contact us at museumstore@museum.vic.gov.au and let us know that you would like the item to be resent. If we are not contacted a refund will be processed.