Our orders are shipped via Australia Post. Please refer to Australia Post’s delivery schedule for comprehensive information. We aim to process all orders for dispatch within 2 to 4 business days of placement of your order (excluding weekends and public holidays).

Your shipping method is selected at checkout. Please see below for our current domestic shipping rates and options.

Parcel Post (2-6 business days from dispatch): $9.95 AUD

Express Post (1-4 business days from dispatch): $12.95 AUD

Notification of shipment will be sent via email once your parcel has been prepared at our dispatch facility. You will be able to follow the progress of your parcel using the tracking information in this email through Australia Post’s tracking portal: https://auspost.com.au/mypost/track/#/search

Some delays may be experienced in receiving your parcel due to current freight capacity issues. We will always strive to get your parcel to you at the earliest possible date, but we ask that you remain patient during this time. We recommend allowing extra time or consider delivery via Express Post.

We offer limited international shipping via our online store at this time. International shipping costs are calculated at checkout. If you have a special request however, please contact us via email at museumstore@museum.vic.gov.au for assistance.

We will always package items carefully to avoid damage or breakages. If you receive a product that is broken in transit or damaged, please contact us via email at museumstore@museum.vic.gov.au within 3 business days of receiving your package.

Museums Victoria cannot be held responsible for any issues arising from incorrect delivery information, returns or failure to collect from Australia Post.